Congratulations on obtaining your Warranty.

We know that when you purchase goods, things can go wrong. Your warranty for your covered goods is issued by your dealer and administered by NWC. You can take comfort that a warranty administered by NWC means quality coverage and access to support from our experienced customer service team.

Features of your Warranty

• Coverage for mechanical failure – this includes a covered component that has suffered a mechanical failure caused by normal wear and tear.
• Option to transfer the Warranty to a new owner if you decide to sell
• Easy claims process with no forms and an Australia wide approved repair network
• Approved repairers are paid directly, therefore reducing your out-of-pocket expenses.

Please note your warranty has a 30-day cooling-off period from the date of purchase.

Please contact us to obtain a copy of your Warranty documentation including information on the coverage period.

Your Servicing obligations

To maintain the warranty and ensure that you will be entitled to make a claim under your warranty, you must service your covered goods (Caravan, Motorhome, Vessel, Marine, Bus, Truck or Forklift) as per the manufacturer’s guidelines. You should regularly submit a copy of your service invoices to NWC.

Service invoices can be submitted by various methods:

Uploaded online
Via post: National Warranty Company, PO BOX 159, Traralgon, VIC 3844.
Via email: warranty@nwc.com.au
Via fax: 03 5177 4050

Making a Claim

If a mechanical fault has occured during the term of your warranty, you may be eligible to make a claim under your warranty. Please contact NWC on 1800 888 760 prior to arranging any repair work to your covered goods. A member of the NWC claims team will direct you to your nearest approved repairer for assessment. Where your claim is approved, your cover will include the cost of assessment. NWC will assess your claim to determine whether it will be honoured. Authorised repairs under a claim will be paid direct to the approved repairer.

If you have any questions regarding your Warranty please contact us or your dealer.

Your rights under the Australian Consumer Law

Your goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided under this Warranty are in addition to other rights and remedies you have under the law.

The features described are subject to terms and conditions and have not detailed any warranty exclusions. There may be some features of the Warranty which overlap with your rights under the Australian Consumer Law. Nothing in the purchase of the Warranty excludes, restricts, or modifies your rights under the Australian Consumer Law. You are not required to pay for your rights and remedies under the Australian Consumer Law.

By purchasing the Warranty you will get the benefit of certainty regarding the period of warranty coverage and the convenience of having the replacement process managed for you. It is recommended that you carefully read the Warranty Contract for the full terms, conditions and exclusions and a summary of the rights and remedies available to you under the Australian Consumer Law before making any decision to purchase the warranty.